Tag Archives: recurring billing

ACH Billing (eCheck)

ACH Recurring Billing, also called e-Checks, offer lower transaction rates than Credit/Debit cards.  However, there are some important things to know before deciding if ACH Billing is right for you and your business.

Flat Rate Fee’s

ACH Billing offers a flat $1.00/transaction rate.  Regardless if the recurring subscription amount is $50 or $500, the fee is always just the $1.  Compare that to a Visa/MasterCard credit card, which for most merchants is 2.99% + $0.30.  That translates into $1.80 in fee’s for a $50 subscription.

Different Processing Times

Credit Card transactions take 1-3 business days to clear, while eChecks take 3-5 business days to clear.

eChecks Can Bounce

Unlike credit cards, an eCheck will always receive an “approval” during the transaction.  There is no system in place that verifies the customer has available funds.  Should the eCheck bounce, it is treated similar to a credit card chargeback and an effort is made to request those funds from the customer.  A $10 non-refundable fee applies when an eCheck bounces.

Helpful Tip:  Consider using ACH Billing only for your most trusted customers.

Authorization Required

If you allow ACH billing, you must obtain authorization from the customer.  CustomerVault makes it very simple to create an ACH Authorization Form that your customers sign and agree to digitally.

Different Dispute Policies

An ACH transaction can be disputed for different reasons than a normal credit card chargeback.  Those reasons can include:

  • No authorization received
  • Processing date was prior to authorization
  • Transaction was for a different amount than authorized

* if using ACH Billing, ensure your customers are aware and agree to when their funds will be removed from their checking account.

Contact us if you have any questions about how ACH Billing can help your business.  ACH Billing requires additional underwriting to be approved for use on your CustomerVault account.




Can a non-profit use Recurring Billing?

A question we often get is: “I’m a non-profit, can I use CustomerVault.com for recurring donations?”

The answer is a loud YES!

CustomerVault.com works very well for taking recurring donations.  Additionally, submit your registration as a 501(3)c and you qualify for even lower processing rates.

Here’s a few points to consider:

1.   Lower Rates:  501(3)c nonprofits qualify for extremely low 2.20% VISA/MasterCard processing rates.

2.  Available in-person swipe device:  With CustomerVault.com, you can use the ProPay JAK to collect in-person donations at fundraising events.

3.  Multiple Donation Forms:  Need to collect different information for different fund-raising campaigns?  CustomerVault.com allows you to create as many branded donation forms as needed.

4.  Sell Fundraiser Tickets Too!   CustomerVault.com is more than just a great way to accept repeat donations.  It includes “Buy Buttons” that you can use to sell tickets or merchandise on your organizations website, Facebook page, and email compaigns (like ConstantContact.com)

Contact us today and discuss your non-profit’s unique needs.