Support Payment Gateway’s

Your account comes with a FREE ProPay merchant account.  However, should you be using a different payment gateway already – you may still be able to use for your repeat billing.

CustomerVault currently supports the following Payment Gateway’s:

  • Pay Flow Pro
  • Mtrex
  • Echo
  • Orbital / Payment Tech
  • Merchant E Solutions
  • Esolutions
  • PayVision
  • VeriTrans
  • Payment XP

Contact us for specific details on integrating with one of these Payment Gateway’s


What is PCI Compliance?

The Payment Card Industry Data  Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit  card information maintain a secure environment.

PCI Compliance is very important for those who bill customer’s credit cards on a monthly recurring schedule.

You can remove much of your PCI scope by utilizing our “Customer Vault” to store your customer’s credit cards.  Quite simply — you will NOT process, store, or transmit your customer’s credit cards when you use

CustomerVault removes the headache with PCI Compliance by offering you the following features:

1.  An included ProPay Merchant Account.

2.  Payment Data stored in ProPay’s ProtectPay system – a secure repository for payment information

3. Automatically bill customers monthly, or ad hoc.

4. Easy pricing structure.  Simple per/transaction and monthly fee based on the number of customers you bill monthly.

5.  Bundled secure “Buy Buttons” make it easy to accept one-time online payments as well.

Contact us today to discuss how your company or organization is working to minimize it’s PCI scope.

ACH Billing (eCheck)

ACH Recurring Billing, also called e-Checks, offer lower transaction rates than Credit/Debit cards.  However, there are some important things to know before deciding if ACH Billing is right for you and your business.

Flat Rate Fee’s

ACH Billing offers a flat $1.00/transaction rate.  Regardless if the recurring subscription amount is $50 or $500, the fee is always just the $1.  Compare that to a Visa/MasterCard credit card, which for most merchants is 2.99% + $0.30.  That translates into $1.80 in fee’s for a $50 subscription.

Different Processing Times

Credit Card transactions take 1-3 business days to clear, while eChecks take 3-5 business days to clear.

eChecks Can Bounce

Unlike credit cards, an eCheck will always receive an “approval” during the transaction.  There is no system in place that verifies the customer has available funds.  Should the eCheck bounce, it is treated similar to a credit card chargeback and an effort is made to request those funds from the customer.  A $10 non-refundable fee applies when an eCheck bounces.

Helpful Tip:  Consider using ACH Billing only for your most trusted customers.

Authorization Required

If you allow ACH billing, you must obtain authorization from the customer.  CustomerVault makes it very simple to create an ACH Authorization Form that your customers sign and agree to digitally.

Different Dispute Policies

An ACH transaction can be disputed for different reasons than a normal credit card chargeback.  Those reasons can include:

  • No authorization received
  • Processing date was prior to authorization
  • Transaction was for a different amount than authorized

* if using ACH Billing, ensure your customers are aware and agree to when their funds will be removed from their checking account.

Contact us if you have any questions about how ACH Billing can help your business.  ACH Billing requires additional underwriting to be approved for use on your CustomerVault account.



Can a non-profit use Recurring Billing?

A question we often get is: “I’m a non-profit, can I use for recurring donations?”

The answer is a loud YES! works very well for taking recurring donations.  Additionally, submit your registration as a 501(3)c and you qualify for even lower processing rates.

Here’s a few points to consider:

1.   Lower Rates:  501(3)c nonprofits qualify for extremely low 2.20% VISA/MasterCard processing rates.

2.  Available in-person swipe device:  With, you can use the ProPay JAK to collect in-person donations at fundraising events.

3.  Multiple Donation Forms:  Need to collect different information for different fund-raising campaigns? allows you to create as many branded donation forms as needed.

4.  Sell Fundraiser Tickets Too! is more than just a great way to accept repeat donations.  It includes “Buy Buttons” that you can use to sell tickets or merchandise on your organizations website, Facebook page, and email compaigns (like

Contact us today and discuss your non-profit’s unique needs.